18 Mauldeth Road, Broxburn, EH52 6FB · 07961 768920 · hello@westlothiangas.com · Gas Safe Registration No. 927997
24-Month Full Cover Service Plan Agreement
(Landlord / Rental Property)
This Agreement is made between West Lothian Gas (“the Company”, “we”, “us”) and the Landlord named below (“the Landlord”, “you”), and sets out the terms on which the Landlord is enrolled in the Company's Full Cover service plan for a fixed minimum term of 24 months. Where this Agreement is entered into in connection with a new boiler installation, the installation details (make, model, price and warranty) are recorded separately in your installation paperwork or invoice.
1. The Parties
| Landlord full name | To be completed below |
|---|---|
| Rental property address | To be completed below |
| Correspondence address | Same as property, unless stated below |
| Phone / email | To be completed below |
| Agreement date | Set automatically when you sign |
2. Full Cover Service Plan — What Is Included
The Landlord agrees to take out the Company's top-tier “Full Cover” plan at a fixed rate of £29.99 per month, which includes:
- Full annual boiler service by a Gas Safe engineer, including gas safety check, flue inspection, efficiency check and clean, and a written service report
- Unlimited breakdown call-outs, with parts and labour included up to £500 per repair
- No excess fee payable on any repair
- Priority, top-of-queue response ahead of standard plan customers
- Full central heating system covered, including radiators, valves and the pump
- 24/7 WhatsApp response for support and emergencies (07961 768920)
- 12-month workmanship guarantee on covered repairs
- Annual Landlord Gas Safety Certificate (CP12) included, provided the required annual visit takes place and access is granted
3. Minimum Term — 24-Month Lock-In
The Full Cover plan under this Agreement begins on the date of your first successful payment following signature (“the Commencement Date”) and continues for a fixed minimum term of 24 months (“the Minimum Term”).
The standard 12-month minimum term published at westlothiangas.com/plans is superseded by this 24-month Minimum Term for the duration of this Agreement. By signing this Agreement, the Landlord specifically agrees to be bound by this fixed 24-month term in place of the standard 12-month terms.
After the Minimum Term ends, the plan will automatically continue on the Company's standard rolling monthly basis at the then-current published rate, subject to a further 12-month minimum term, unless the Landlord gives notice to cancel or the parties agree a new fixed-term arrangement.
4. Fees and Payment
- Monthly plan fee: £29.99, fixed for the entire 24-month Minimum Term and will not increase during that period
- Payment method: recurring card payment collected securely via Stripe
- Payment date: collected monthly from the date of your first successful payment
- Late or failed payments may result in cover being suspended until the account is brought up to date, without affecting the Landlord's ongoing liability for the remainder of the Minimum Term
5. Early Termination
If the Landlord cancels the plan, stops payment, or otherwise ends this Agreement before the end of the Minimum Term for any reason other than those set out in Clause 6, the Landlord agrees to pay the Company an early termination charge equal to the outstanding monthly fees (£29.99 × remaining months) for the balance of the Minimum Term.
This sum is due within 14 days of termination and may, at the Company's discretion, be reduced or waived in exceptional circumstances.
6. Exceptions — No Penalty Situations
The Landlord may end this Agreement without an early termination charge if:
- the Property is sold and evidence of the sale/change of ownership is provided in writing; or
- the gas supply to the Property is permanently disconnected; or
- the Company fails to carry out a material obligation under this Agreement and does not remedy this within 14 days of written notice from the Landlord.
7. Landlord Gas Safety Certificate
Provided the annual service visit takes place and the Company is given reasonable access to the Property, the Company will issue a Landlord Gas Safety Certificate (CP12) for the boiler as part of each annual service during the Minimum Term, at no extra charge.
8. Access and Landlord Obligations
- Provide, or arrange for the tenant to provide, reasonable access for the annual service and any breakdown call-outs
- Keep the boiler and surrounding area accessible and free from obstruction
- Keep contact details up to date and inform the Company promptly of any change of tenant or change of correspondence address
- Notify the Company promptly of any suspected fault or gas safety concern
9. Exclusions and Waiting Period
- A 14-day settling-in period applies from the Commencement Date before breakdown claims can be made
- Faults identified during an initial assessment, if any, are excluded from this plan; faults that develop after the Commencement Date are covered in full under the plan terms
- Damage caused by misuse, third-party interference, or failure to allow reasonable access is excluded
10. General Terms
- This Agreement is governed by the law of Scotland, and the parties submit to the jurisdiction of the Scottish courts
- Notices may be given by WhatsApp to 07961 768920 or by email to hello@westlothiangas.com, and will be treated as received when sent
- This Agreement, together with the standard terms published at westlothiangas.com/plans, forms the entire agreement between the parties in relation to the Full Cover plan, save that Clauses 3 and 5 above take precedence for the duration of the Minimum Term
- If any part of this Agreement is found to be unenforceable, the remainder will continue in full force and effect
Signatures
By signing below, both parties confirm they have read, understood, and agree to be bound by this Agreement, including the 24-month Minimum Term set out in Clause 3.
This is a plain-language service agreement and does not constitute legal advice. If you have any questions before signing, message us on WhatsApp on 07961 768920.