Is there a waiting period before I can make a claim?
There is a 14-day settling-in period from sign-up before breakdown claims can be made. Annual services can be booked immediately.
Are pre-existing faults covered?
We carry out an initial assessment on sign-up. Faults identified at that point are not covered, but any new faults that develop after joining are fully covered.
What's the minimum term?
All our plans run on a fixed 12-month minimum term, which you sign up to as part of a simple online agreement before paying. Ending a plan early outside of a few no-penalty situations (e.g. the property is sold, or the gas supply is permanently disconnected) means an early termination charge covering the remaining months at your plan's monthly rate. After the 12 months are up, your plan continues on a rolling monthly basis at the then-current rate.
Do you offer a fixed-term plan for landlords?
Yes. As a landlord, you can choose to lock in our Full Cover plan (including the full annual boiler service) at a fixed £29.99/month for a 24-month term. Sign up and pay securely using the button in the landlord section above, and we'll send over the 24-month agreement for you to sign. This is a separate fixed-term agreement that sits alongside — not instead of — our standard 12-month plans above. Any questions first? Message us on WhatsApp.
What areas do you cover?
We cover all of West Lothian and Edinburgh, including Livingston, Broxburn, Bathgate, Linlithgow, Bo'ness and surrounding areas.
How do I contact you in an emergency?
Message us on WhatsApp at any time on 07961 768920. Emergencies are always our top priority.